Privacy Policy

Last Update: December 12, 2024 | Version 3.0

We value your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights. By using our website, you agree to this Privacy Policy. Contact us at support@promo-n1.com with any questions.

Information We Collect

Personal Information You Provide:

  • Name, date of birth, address, email, phone number
  • Username and password
  • Government-issued ID and verification documents
  • Payment information (bank account, card details)
  • Source of funds documentation (for compliance)

Automatically Collected Information:

  • IP address, browser type, device information
  • Gameplay activity, bets placed, games played
  • Login times, session duration
  • Cookies and similar tracking technologies
  • Transaction history (deposits and withdrawals)

How We Use Your Information

We process your personal data to:

  • Provide Services: Process your registration, deposits, withdrawals, and gaming activity
  • Verify Identity: Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
  • Prevent Fraud: Detect and prevent fraud, bonus abuse, and suspicious activity
  • Responsible Gaming: Monitor for problem gambling patterns and provide support
  • Marketing: Send promotional offers and bonuses (with your consent)
  • Customer Support: Respond to inquiries and resolve issues
  • Legal Compliance: Meet regulatory and legal obligations
  • Improve Services: Analyze usage to enhance our website and games

Legal Basis for Processing

We process your data based on:

  • Contract Performance: To provide gaming services you requested
  • Legal Obligation: To comply with gambling regulations, AML laws, and licensing requirements
  • Legitimate Interest: To prevent fraud, ensure security, and improve our services
  • Consent: For marketing communications and optional services

Who We Share Your Data With

We may share your information with:

  • Payment Processors: To process deposits and withdrawals (e.g., Trustly, Visa, Mastercard)
  • Game Providers: To deliver games (e.g., NetEnt, Pragmatic Play)
  • Verification Services: For identity and age verification
  • Regulatory Authorities: When required by law or gambling regulations
  • Marketing Partners: To send promotional communications (with your consent)
  • Legal Advisors: For legal advice and dispute resolution
  • Group Companies: Within our corporate group for fraud prevention and services

All third parties are bound by data protection agreements and can only use your data for specified purposes.

International Data Transfers

Your data may be transferred outside the European Economic Area (EEA) to service providers. We ensure appropriate safeguards are in place, including:

  • European Commission's standard contractual clauses
  • Adequate data protection measures
  • Compliance with GDPR requirements

Data Retention

Active Accounts: We retain your data while your account is active.

After Account Closure: We retain data for at least 5 years as required by Anti-Money Laundering regulations. Some data may be kept longer if required by law or for legal claims.

Marketing Data: If you unsubscribe from marketing, we'll keep a record to ensure we don't contact you again.

Your Rights

Under data protection law, you have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Erasure: Request deletion of your data (subject to legal obligations)
  • Restriction: Limit how we process your data
  • Data Portability: Receive your data in a portable format
  • Object: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent for marketing at any time
  • Complain: Lodge a complaint with a supervisory authority

Important: We cannot delete data required for legal compliance (e.g., AML regulations require 5-year retention).

Marketing Communications

We may send you marketing emails, SMS, or push notifications about bonuses, promotions, and new games if you've consented.

Opt-Out: Unsubscribe anytime by:

  • Clicking "unsubscribe" in emails
  • Updating preferences in your account settings
  • Contacting customer support at support@promo-n1.com

Cookies

We use cookies and similar technologies to improve your experience, analyze website usage, and deliver personalized content.

Types of Cookies:

  • Essential: Required for website functionality
  • Performance: Analyze how you use our site
  • Functional: Remember your preferences
  • Marketing: Deliver relevant advertisements

You can manage cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

Data Security

We implement industry-standard security measures to protect your personal data, including:

  • SSL/TLS encryption for data transmission
  • Secure servers with restricted access
  • Regular security audits and testing
  • Employee confidentiality agreements
  • Two-factor authentication (2FA) option

Your Responsibility: Keep your password confidential and enable 2FA for added security.

Age Verification

Our services are strictly for adults 18+ (or the legal gambling age in your jurisdiction). We do not knowingly collect data from minors. If we discover underage registration, we'll immediately close the account and return deposits.

Automated Decision Making

We may use automated systems to:

  • Detect fraud and bonus abuse
  • Assess responsible gambling risk
  • Evaluate AML compliance

Final decisions are reviewed by humans. You can contact us to understand the logic behind automated decisions affecting you.

Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified via email or website notice. Please review this page regularly for updates.

Contact Us

For privacy-related questions, requests, or complaints:

Response Time: We aim to respond to all requests within 30 days.

Data Protection Officer: We have appointed a Data Protection Officer to oversee compliance. Contact them via support@promo-n1.com for data protection matters.

By using our website, you acknowledge that you have read and understood this Privacy Policy.