Terms and Conditions

Last Update: December 12, 2024 | Version 3.0

By registering an account or using our website, you agree to these Terms and Conditions. The English version prevails over all translations. For questions, contact us at support@promo-n1.com

Eligibility

Age Requirement: You must be at least 18 years old or the legal gambling age in your jurisdiction. We reserve the right to verify your age and identity.

Geographic Restrictions: Players from restricted countries including but not limited to the United States, United Kingdom, France, Netherlands, and other jurisdictions where online gambling is prohibited cannot register or play. Check our full restricted countries list before signing up.

Your Responsibility: You must ensure online gambling is legal in your jurisdiction. We're not liable for any violations of local laws.

Registration Requirements: Provide accurate personal information including full name, date of birth, address, email, and phone number. Fake documents will result in account closure and fund confiscation.

Account Usage

One Account Per Person: You may only have one account. Multiple accounts (duplicate accounts) will be closed, and winnings will be forfeited.

Personal Use Only: Your account is for personal use only. Don't share your login or allow minors to access your account.

Account Security: Keep your password secure and your details up to date. You're responsible for all activity on your account.

Verification (KYC): We may request identity documents at any time. Verification is mandatory for withdrawals over €2,000. Failure to verify may result in account closure.

Deposits & Withdrawals

Minimum Amounts: Minimum deposit and withdrawal is €20 / $20 (or €30 CAD/NZD).

Accepted Currencies: EUR, USD, CAD, NZD.

Payment Methods: We accept Visa, Mastercard, and various e-wallets. Third-party payments are strictly prohibited.

Wagering Requirement: All deposits must be wagered at least 1x before withdrawal (3x if suspected of fraud).

Withdrawal Limits: Vary by VIP level. Standard players: €3,000/week, €12,000/month. Higher limits for VIP players.

Processing Time: Withdrawals processed as soon as possible, typically within 1-3 business days after verification.

Bonuses & Promotions

Eligibility: Bonuses not available to players from restricted countries (including Sweden, Bulgaria, Croatia, and others listed in our bonus terms).

Wagering Requirements: Bonuses must be wagered 50x before withdrawal.

Maximum Bet: €5 maximum bet while wagering bonuses.

One Bonus at a Time: You can only claim one bonus at a time. Bonuses don't stack.

Game Contributions: Slots count 100% toward wagering. Table games, roulette, and poker count only 5%.

Cancellation: You can cancel a bonus before starting to wager it. Contact support to cancel.

Fair Play & Anti-Fraud

Prohibited Activities: The following will result in account closure and fund confiscation:

  • Creating multiple accounts
  • Using stolen payment methods or chargebacks
  • Collusion with other players
  • Bonus abuse or advantage play
  • Using VPNs to bypass restrictions
  • Providing false information or documents
  • Money laundering activities

Game Integrity: Any manipulation or exploitation of software bugs is prohibited and will result in immediate account termination.

Responsible Gaming

Self-Exclusion: You can self-exclude at any time by contacting support. During self-exclusion, you cannot access your account but can withdraw remaining funds.

Deposit Limits: Set deposit limits to manage your gambling. German players: monthly limit capped at €1,000.

Reality Checks: Receive hourly reminders of time spent gambling (mandatory for some jurisdictions).

Dormant Accounts

Accounts inactive for 12+ months will incur a €5 monthly maintenance fee starting month 13. After 30 months of inactivity, remaining funds will be returned to you or handed to regulatory authorities if you cannot be located.

Disclaimer & Liability

Your Risk: Gambling may result in financial loss. We're not responsible for your losses.

Technical Issues: We're not liable for technical failures, internet connection issues, or software defects that affect gameplay.

Game Results: Server records are final. If there's a discrepancy between your screen and our server, the server result stands.

Errors: If we mistakenly credit your account, those funds remain our property and will be deducted. You must notify us immediately of any errors.

Complaints & Disputes

If you have a complaint, contact customer support at support@promo-n1.com. If unresolved after 8 weeks, you may escalate to our Alternative Dispute Resolution (ADR) service:

EU players can also use the European Commission's ODR Platform .

German Players - Additional Terms

Verification: Account must be verified within 30 days or after depositing €150.

Deposit Limit: Maximum €1,000 per month.

Betting Fee: 5.3% fee on real money bets (excluding live games), rounded up.

Reality Check: Mandatory hourly pop-ups with 5-minute waiting period after acknowledgment.

Game Provider Restrictions

Certain games from providers like NetEnt, Pragmatic Play, Play'n GO, and others may be restricted in specific jurisdictions. Using VPNs to bypass these restrictions is prohibited and may result in winnings confiscation.

Changes to Terms

We may update these Terms at any time. Material changes will require your re-acceptance. Check this page regularly for updates.

Last Updated: December 12, 2024

By continuing to use our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.